The old formula of the CQ conditioner was supposed to be very moisturizing, but, unfortunately, Ouidad's company made it lighter weight because some complained it weighed their hair down (rather than recommending her lighter conditioners to them).

Hopefully, the salon will give you your money back since it's been such a short period of time. If not, a store credit's always better than sticking with something that doesn't work, especially if your regular stylist is there.