i don't know why it won't behave
this is my routine:
rake in conditioner and detangle
rinse out conditioner and put a little more in
rake/scrunch in gel

but i always end up looking like a poodle. my hair feels incredibly soft, and if i look closely, i can see nice, clumpy curls, but they ALWAYS stick together into one big mass of hair. i have a few layers, but they didn't help much. and it's flat and pin-straight on top.

so i have two questions:
1. how do i get the individual curls to stand out (except of all being a big lump)
2. how do i get the top not as flat

i've read about putting in all of the products in upside down, which i'll try tomorrow. but is that the answer?