I haven't had any problems. Well except for shipping pricing but Gretchen caught it beforehand and fixed it no prob. She even pointed it out to me and fixed it all on her own. I was very pleased with the customer service. Sorry that happened to you.
Lotsa 3c curls
Curly Journey Album
Updated 2009 and 2010 pics
Hair Journal/Products

It's not about having what you want, it's about Wanting what you have