Joyce, Im so sorry to hear of your horrific experience with that so called keratin treatment. But you can not condemn all treatments because of the one that was done on you. There are many different formulas, with different amounts of formalin in them, together with different stylist doing the treatments. I truly feel that if you get a good experienced hairdresser that is very knowledgeable in the product that they use your hair would have been fine. And Im sorry to say as a consumer we need to educate ourselves on the product line we are about to use, and ask many questions on how their product works... many stylist just read the directions on the box and have no formal education on the product they use. If we the consumers are informed (and today with the internet its easy, the product I trust, and use even have video on u tube showing how to do the treatments) its harder for someone to take advantage of us!!!