People who say "um" alllllll the time. Especially in a professional setting, like during an appointment. You're a professional...teach yourself how to overcome the "um." It doesn't sound professional and makes you sound unsure of yourself. I hear this word about a gajillion times a day. I'm over it.
2B...ish pw: drama
This area is under construction as my hair type changed and nothing works well for me. I shampoo, I condition and pretty much have done nothing but chuck my hair in a messy bun for the past oh...year? Yeah, I'm that lazy.

No...going no-poo or CG does not work for me. It leaves me overconditioned and oily in a second no matter what I use, so that's not what's not working.