Is this your first time getting the lavendar citrus scent? I can smell what I think is lemongrass in it.
If it's just bad in another way you can just contact Jess from the contact email on her site. If you don't get an answer pretty soon she might not have gotten it so try again. She has great customer service
Low porosity, medium texture.

If it smells good put it in your hair, if it tastes good spit it out!