I would definitely report her. That's not just run of the mill bad customer service but completely out of line and unprofessional. She needed to wait for her break to make a personal call. And just because you are around the same age doesn't make you "friends". She should know better.
High Priestess JessMess, follower of the Goddess of the Coiling Way and Confiscator of Concoctions in the Order of the Curly Crusaders