That's why I like to shop on ground,because that way you can easily return it vs online. Also if the product is bad or if I didn't apply it right and it had my hair looking a hot mess. Well then I would make my own mixture of things that I had still left of other products, and make it work. Sometimes if it don't work for me, I will do free package giveaways with it including free shipping, and items that were brand new because I brought to many or didn't work. I just would share, and sometimes it's just nice to do especially if another person might be wanting it..