i had a similar problem recently buying from shoebuy.com. basically what i do when that happens is cut that website out of my life. there are so many good ones to choose from with great selection and amazing customer service. i know you're not talking shoes, but i'm a zappos girl all day long!
2b/c wavy modified CG since July 2012
medium texture, normal porosity, normal elasticity
hair likes protein, doesn't like oils, easily OC'd

low poo: JCHCC, CJGCS
RO/co-wash/LI: YTCarrots, DB Pumpkin Seed
stylers: a bunch of stylers that are all pretty much the same (KCCC, UFDCM, CRCM, CKCJ) or ArcAngel if I need more hold