Dear Phone Company Repairman,

Thank you for your calm demeanor throughout the ten minutes of utter chaos that greeted you upon arrival.

I apologize for seeming nuts: I thought you'd call first. I had henna in my hair and I didn't want you to see it, so I jumped in the shower at just the wrong time.

And I apologize for Sadie-Kate: she's my challenge.I know she's a kook, but I swear she settles down quickly. Everybody else was very happy to see you, hence the constant sniffing and the attempts at sitting on your feet. (NB: dogs did this, not me.)

You did a great job, and I called your boss and told him so.

I like an unflappable repair person.

Have a good weekend, sir.

Dogs and nature abhor a vacuum.