I am sorry you had this awful experience, and I am one also to say that there is nothing miraculous about the Deva products, or, for that matter, those who claim Deva training. Having said this, however, "What I wanted" has hair very different from yours, and her curls were also likely formed with a large barreled curling iron. Nevertheless, the color you got was not what you wanted, I get that. I think it would have taken a very expert colorist to get what you wanted; and some stylists are better at color than others. I think its often a mistake for us to look at a pic - professionally done hair, and possibly also photo shopped - and think we can have the same hair.