You didnt sound combative. You were expressing your opinions. I have had bad experiences in a Deva salon - which I posted about here - and the gal who colors my hair now charges $30 for a root touch. She does a fine job. I agree that professionals should not agree to do something they cannot manage. The "want this" pic has purple ends, or blue purple; and Amaya wound up with bleached blue. I would have blown a gasket!