hi MGirl
i bought my t3 in the usa, so the temp goes up to 410degrees Farenheit. could yours be in celsius? i have an iron i bought in canada that only goes to 200, which i assume is celsius.... not sure if that helps you, but i will say that i make sure to coat ever strand of hair with heat safe product so that the iron is sealing the product into my hair rather than burning my hair...hope that makes sense?