Would you agree to issue a refund in this case?

What happens if he returns the item and it is damaged? Maybe he has damaged it! Tell him to take some pictures....tons of angles!!
What happens if he returns the item and it is damaged? Maybe he has damaged it! Tell him to take some pictures....tons of angles!!
Originally Posted by curlylew66

Hee! Love this.
Join Date: Jun 2001
Posts: 41,035
What the heck is this thing, anyway?
No, I would kindly suggest he resell it himself on Ebay.

I was born to be a pessimist. My blood type is B Negative.
Found this, H~...
Looks like you're in the clear, just add the no return thing from now on to prevent any idiots in the future, ya know?
Originally Posted by WilePECoyote - The Nudist Poster
I read the link, WileE. But I'm not sure how it applies to me. Also, because Paypal was used, it falls under the Paypal Protection Plan and Paypal's user agreement. A buyer can request a refund if they never received the item (which he did) or if the item is SNAD (significantly not as described). But it doesn't seem to apply in this case. From the Paypal website:

An item is not Significantly Not as Described if it is materially similar to the seller’s item listing description. Here are some examples:
  • The defect in the item was correctly described by the seller.
  • The item was properly described but you didn't want it after you received it.
  • The item was properly described but did not meet your expectations.
  • The item has minor scratches and was listed as used condition.
In his email to me, the buyer said it was too small to fit all the items he needed it to.

I feel bad for him but it really is too much of a hassle to give him a refund and go through relisting it again. Who knows if I can even get another buyer offering the same price, you know? A deal is a deal. If I ever go through the headache of using Ebay again, I will be sure to write "NO REFUNDS" in the description.

Thanks for all the help!
No, I would kindly suggest he resell it himself on Ebay.
Originally Posted by roseannadana
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I wouldn't issue a refund either, and keep your email to him brief. "I am sorry, but I don't accept returns." And leave it at that. If he changes his positive feedback, then you can always comment/rebut it, "Customer had buyer's remorse..." or something like that.
I'm sending him the following message:

I’m sorry it can’t hold all of the items that you need it to, but I don’t accept refunds.

I described the item accurately, as well as included a clear image and exact measurements. I also sent you additional images via an online album.

The only thing I can recommend is that you resell it
I wouldn't. You were very clear on what the item was, it's description and pictures. The person knew exactly what they were getting, and her problem is not with the quality or condition, just her own poor planning.

I would just say, "sorry, I do not accept returns/refunds".
I agree that he should resell it. That's what you would have to do with a lot more hassle involved for you. It's his mistake, he should sort it.
Yes, my tail is naturally curly.
No, it was NOT me who cried 'wee wee wee wee wee' all the way home.
I decided to keep it simple and wrote less detail, just a simple, "I am sorry, but I don't accept returns."

Hopefully he was just feeling me out and will go away. If he persists about the fact that I didn't state my return policy up front, I'll send him the more detailed message I had originally planned on sending.
I never heard back from the guy but he's currently trying to sell the item on eBay. There's just one day left on the auction and there haven't been any bids.

He told a small fib about how he got it though. He said it was a gift and that he already had the same exact item. I guess people don't like buying things that have already been purchased on eBay?

I hope he can sell it. It's no fun having buyer's remorse.

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