Please I need help,my hair is brittle, crunchy, & extremely breaking & falling off.

Please I need help,my hair is brittle, crunchy, & extremely breaking & falling off,I mean whether wet or dry, it's breaks to the point that even when I pass my finger on my hair to finger comb or detangle ,I come out with bunch of hair , worst still with come it will fall off too much. since 2 year of natural,my hair is not even up to 5 inches, I don't know if it's even growing or may be it bcus of the much splitting. My edges are almost bald cus of braid.i stop braiding though I am really confused and frustrated with this,I don't know what to do, I need help please.i have been using Shea moisture JBCO now for over 3 weeks but no change. What can I do,I really need steps to follow

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