Filament Hair Salon

336 E 5th Street
New York, NY 10003

User Reviews

Stylist: Alex

Have been trying to get into this salon for months to see Alex. Finally app****ing my appointment that I had booked over a month ago, and the day before my appointment the time is changed without my approval. When I called the salon to tell them about the time change, I was told nothing could be done. I then asked to speak with the owner. Alex called me back only saying "I apologize" and blamed it on their online booking system. No accommodations attempted to be made, no compensation offered, only option was to come in 15 minutes after the new appointment time to only know that my appointment would then be rushed. What makes it even worse, is that I had called the salon 2 weeks before my appointment to confirm date/time and to discuss what the style of my hair should be for the appointment. At that time, my original appointment time was confirmed over the phone. Very poor customer service. And super disappointed. I will not be a customer where there's a lack in customer service and the customer's time is not valued. Truly disheartening.

Reviewed on 06.04.19